Digital Governance Models in Developing Countries and the Effectiveness of Public Services
Keywords:
Digital governance models; Developing countries; Public service; Service effectivenessAbstract
This research comparatively examines digital governance models in Jakarta, Kuala Lumpur, and Manila, assessing their implications for public service effectiveness and citizen participation. The study's urgency stems from the rapid integration of digital technology in governance, demanding a deep understanding of best practices and challenges in developing nations. Using a qualitative comparative case study approach, the methodology involved thematic analysis of policy documents, government reports, and in-depth interviews with nine key informants, including e-government officials, academics, and civil society representatives. Key findings reveal significant variations in digital infrastructure maturity, regulatory frameworks, and institutional capacity across these cities. Nevertheless, a consistent pattern shows that effective digital governance implementation correlates positively with increased public service accessibility and enhanced citizen participation via digital platforms. The study concludes that successful digital governance in developing countries relies not only on technology but also on crucial contextual factors like political commitment, adaptive regulations, and a supportive digital culture. This research offers strategic guidance for policymakers to design more responsive and inclusive digital government models, contributing significantly to the literature on comparative government and public administration.
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Copyright (c) 2025 Taufiqurokhman Taufiqurokhman, Evi Satispi, Lusi Andriyani, Usni Usni, Miftahul Ulum (Author)
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