Community Participation in Preparing Public Service Standards in Samataring Village, East Sinjai District
Keywords:
Community participation; Public service; Service innovation; Integrated services; Local governmentAbstract
This study aims to analyze the extent of community participation in preparing Public Service Standards in Samataring Village, East Sinjai District. A study using descriptive qualitative methods found that the community had contributed to the preparation of three Public Service Standards, namely birth certificate services, change of domicile, and marriage requirements. However, the implementation of these standards has not been well socialized. Several obstacles were identified, such as the lack of supporting facilities and infrastructure, the unavailability of a unique budget for public services, limited human resources, and the incomplete preparation of the Public Service Standards document. This study shows that community participation is outstanding and is one of the strategic issues for realizing transparent, accountable, and fair public services. The Samataring Subdistrict Government is committed to improving the quality of public services by developing an integrated management system. Some proposed steps include using technology such as an Android-based complaint application, opening publication media (brochures, websites, TV, radio), direct outreach to the public, and providing a unique budget and human resource training to create excellent public services.
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