Policy Recommendations Based On the Evolution of Studies on E-Government and Public Services: A Bibliometric Analysis
Keywords:
Public service; E-government; E-services; Digital divide; Cyber securityAbstract
This research examines various topics discussed in public services and e-government publications. The Scopus database is used as a data source for research publication documents in this research. The analysis tool that is maximized is Vosviewer. The results of this study show that there are several research focuses, including the use of Artificial Intelligence in public services and e-government, decision-making processes, e-services, e-government services, e-participation, information services, local government, public policy, service quality, smart city, transparency, and trust. In addition, new topics such as digital transformation, sustainable development, and service delivery have also received significant attention in recent research. This analysis highlights the challenges faced in public services and e-government, such as the digital divide, data protection and privacy, and cyber security threats. Sharp and insightful policies are recommended to address these challenges, including comprehensive digital inclusion strategies, robust data protection measures, cyber security initiatives, and empowering community participation and private sector engagement. The government can build a strong foundation for effective, safe, and responsive public services in the digital era by implementing these recommendations.
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